Can I cancel my property booking?
Some real estate impose non-refundable fees in line with their own policies that Kensington is required to pass on to you.
Please note that some room types are non-refundable from the time they are booked. Additionally, hotels will generally charge a higher fee if cancellation occurs within 24 to 48 hours of the scheduled arrival.
Rules vary according to hotel and room type so it’s important to check the rules associated with your booking. The specific rules for the hotel you are booking will be displayed on the website when you complete your booking. Once you have made your booking they will be detailed on your confirmation email.
If you need to cancel your reservation please contact our Customer Care Team on 0800 083 4000 (operating 24 hours a day, 7 days a week).