What should I do if I want to leave the hotel earlier than planned and how do I obtain a refund for the unused nights?

You will need to request a document from the hotel showing the date and time of departure and the amount the hotel intends to bill you for your stay. Please contact our Customer Care Team on 0800 083 4000 (operating 24 hours a day, 7 days a week) in order to request a refund.

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